Frequently asked questions

VPmessage is a WhatsApp CRM with a shared team inbox, broadcast campaigns, automation and analytics, built for businesses that talk to customers on WhatsApp.

The free WhatsApp Business app is designed for a single device and one person. VPmessage connects to the official WhatsApp Business Platform so a whole team can share one number, run approved broadcasts and automate replies.

The consumer and small-business apps limit you to one active device and manual messaging. The Business Platform (sometimes called the API) is built for multi-agent access, higher volume and programmatic messaging, which is what VPmessage is built on.

Marketing, sales and customer-support teams who want to manage WhatsApp conversations together instead of from personal phones.

VPmessage uses the official WhatsApp Business Platform. We are a software provider that helps you use it; we are not WhatsApp or Meta, and we do not claim any partnership badge that has not been verified.

You connect an eligible phone number to the WhatsApp Business Platform through VPmessage, complete business verification with Meta, and set up your first template and inbox.

Meta requires business verification to unlock higher messaging limits and full functionality on the WhatsApp Business Platform. The exact steps and timing are set by Meta.

Verification is a Meta process, not a VPmessage one. We guide you through connecting your number, but approval and timing are controlled by Meta.

A phone number that is not already active on a personal WhatsApp or WhatsApp Business app for the Platform, a Meta Business account, and your business details for verification.

The green business badge is granted by Meta at its discretion and is not guaranteed. VPmessage cannot promise or issue it.

Often yes, but a number that is currently active on the WhatsApp consumer or Business app usually needs to be migrated to the Platform, which may remove it from those apps.

A single number cannot be live on both the app and the Business Platform at the same time in the traditional setup. Check current Meta guidance on coexistence before migrating.

Chat history from the WhatsApp Business app does not automatically transfer to the Platform. Treat migration as a fresh start for conversation history.

Yes. You can connect a fresh, eligible number rather than migrating an existing one, which avoids disrupting your current WhatsApp app.

Connecting multiple numbers is common for larger teams, but how many you can connect depends on your plan. Check the pricing section or contact us.

They are two independent price lists shown in different currencies (₹ INR and $ USD). The product and its English content are identical; only the displayed prices differ.

Use the pricing selector in the header to switch between 'indian Number Price' and 'International number price'. Your choice is remembered as you browse.

The pricing you should follow depends on your billing arrangement with VPmessage. If you're unsure which list applies, contact us before subscribing.

USD pricing being shown does not mean every country or number is eligible. Reach out so we can confirm what applies to your situation.

No. The two price lists are maintained independently and are not calculated from a live exchange rate.

Monthly (1 month), Quarterly (3 months), Half-yearly (every 6 months) and Yearly (12 months). Longer cycles are charged upfront for the full term.

Longer cycles usually show a lower effective monthly rate. The pricing page shows both the total charged for the term and the equivalent per month.

Renewal and payment are handled inside the existing VPmessage product, not on this website. Your renewal date follows the term you chose.

Plan changes are managed in your account. The exact proration or credit behaviour is handled by the product's billing; contact support if you need specifics.

Cancellation is handled in your account or with support. Please review the refund & cancellation page and your subscription terms for what applies.

Refund eligibility follows VPmessage's published refund & cancellation terms. We don't state a specific refund window here unless it's confirmed on that page.

Your VPmessage subscription covers the software. WhatsApp's own conversation/messaging charges are separate and depend on WhatsApp's pricing, which can vary by recipient country and message category.

WhatsApp bills business messaging separately from any software subscription. Costs can depend on the recipient's market and the message category (for example marketing vs utility). Check WhatsApp's platform pricing for current rates.

WhatsApp's conversation pricing changes over time and by market and category. See WhatsApp's official platform pricing for current rates rather than relying on a figure here.

Add-ons are optional extras (for example additional agent seats or storage) charged on top of your plan, where they are offered. Confirmed add-ons appear in the pricing section.

WhatsApp requires businesses to use pre-approved templates to start a conversation outside the 24-hour customer service window. Templates keep business-initiated messaging within the rules.

Yes. Templates support variables (like a name or order number) so one approved message can be personalised for each contact.

Templates are reviewed by WhatsApp, and the timing is set by WhatsApp — not by VPmessage. We show you the status once it's decided.

Common reasons include the wrong category, promotional content in a utility template, or formatting issues. Adjust it to follow WhatsApp's guidelines and resubmit.

WhatsApp classifies templates (for example marketing and utility). The category affects how a template can be used and how WhatsApp charges for it.

Yes. You should only send business-initiated messages to people who have opted in. Messaging without consent risks your number's quality rating and can lead to blocks.

Common ways include a website checkbox, a click-to-chat link, or asking during a conversation. Keep a record of how and when consent was given.

When a contact asks to stop, mark them opted-out so they're excluded from future business-initiated messages. Honouring opt-out protects your sender quality.

Yes, broadcasts can typically be scheduled. Scheduling options may vary by plan.

Delivery can fail if the number is invalid, the contact blocked your business, or messaging limits were reached. Campaign reports show delivered, read and failed counts to help you diagnose.

Yes — that's the point of the shared inbox. Several agents answer from one official number, with assignment, notes and tags.

Team roles and permissions let you control access. The exact roles available can depend on your plan.

No. Notes and @mentions are internal to your team and are never sent to the customer.

Export options exist for data like contacts; exact availability can vary by plan. Check your account or contact support for specifics.

No. Automation flows are built with a visual, no-code editor.

Yes. A flow can route the conversation to an agent in the shared inbox at any step you choose.

AI-assisted features are not confirmed for VPmessage yet, so we don't present them as available. If that changes, they'll be documented here.

You can send images, documents and other media supported by WhatsApp, within WhatsApp's file-type and size limits.

Storage may be limited by plan, and extra storage may be available as an add-on where it's sold. Check the pricing section for what's included.

Retention specifics are part of VPmessage's data policy. We don't state a fixed retention period here unless it's confirmed; see the privacy page or contact support.

The confirmed, flexible path is the VPmessage API and webhooks, which let you connect your own systems. Specific named connectors are being confirmed and aren't presented as available yet.

Yes. VPmessage offers an API for sending messages and managing data, plus webhooks for events. See the API documentation for the current contract.

Yes. Webhooks let your systems react to message and conversation events.

Conversations run over WhatsApp's encrypted transport, and VPmessage handles your business data according to its privacy policy. See the security and privacy pages for details.

Data export and deletion are handled according to VPmessage's data policy and applicable law. Contact support to make a request; we don't state specific timelines here unless confirmed.

Support channels and hours depend on your plan and what VPmessage offers. We don't publish a specific SLA here unless it's confirmed.