Industry
Ecommerce
Turn browsers into buyers and cut down on failed deliveries.
Challenges
Problems this solution addresses
The recurring friction this audience runs into on WhatsApp today.
- Cart abandonment with no easy way to follow up.
- Order and delivery questions flood support.
- COD orders fail without confirmation.
How it works
A typical journey
A practical path from the first message to a real outcome — the steps this usually follows.
Confirm orders
Send utility order confirmations to opted-in buyers.
Update on delivery
Share dispatch and delivery updates in one thread.
Recover interest
Re-engage opted-in shoppers with relevant offers.
In practice
An example conversation
A short, illustrative WhatsApp thread to show the tone and flow — not a real customer chat.
Your business
online
Your order #48213 is confirmed 🎉 Reply CHANGE within 2 hours to edit it.
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Related features
The features behind it
Explore the capabilities that make this work.
Put ecommerce on WhatsApp
Dive into the feature that powers it, or start setting things up in your workspace.
Bring every WhatsApp conversation into one workspace
Set up a shared inbox, run opted-in campaigns and automate the routine — with clear, honest pricing for your region.
Questions first? Talk to the team.