Conversations
Media management
Send and receive images, documents and media in conversations.
Conversations and templates can include media — images, documents and other supported file types — so you can share catalogues, receipts or instructions.
Received media is stored with the conversation for context and future reference.
How it works
- 1Attach media in a conversation or template.
- 2Send within WhatsApp's supported file types and size limits.
- 3Received media is stored with the contact's thread.
Use cases
Common ways teams use it
Share documents
Send invoices, brochures or guides directly in chat.
Receive files
Collect photos or documents from customers.
Rich templates
Add a header image or document to an approved template.
Good to know
Honest limitations
What to keep in mind so expectations match how the WhatsApp Business Platform actually works.
- File types and sizes follow WhatsApp's platform limits.
- Storage limits may vary by plan; extra storage may be available as an add-on where sold.
FAQ
Questions about this feature
What files can I send?
Supported types follow WhatsApp's platform rules (common images, documents and more). Check the media guide for specifics.
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