Team
Customer support
Resolve questions faster with one shared, searchable inbox.
Challenges
Problems this solution addresses
The recurring friction this audience runs into on WhatsApp today.
- Support is scattered across personal phones and email.
- Customers repeat themselves when handed between agents.
- No visibility into response times or backlog.
How it works
A typical journey
A practical path from the first message to a real outcome — the steps this usually follows.
Centralise
All support chats arrive in one shared inbox.
Deflect common questions
A flow answers FAQs instantly and escalates the rest.
Assign & resolve
Route to the right agent with notes and tags for context.
Review
Use analytics to watch volume and response patterns.
In practice
An example conversation
A short, illustrative WhatsApp thread to show the tone and flow — not a real customer chat.
Your business
online
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#48213
Related features
The features behind it
Explore the capabilities that make this work.
Put customer support on WhatsApp
Dive into the feature that powers it, or start setting things up in your workspace.
Bring every WhatsApp conversation into one workspace
Set up a shared inbox, run opted-in campaigns and automate the routine — with clear, honest pricing for your region.
Questions first? Talk to the team.