To send and receive messages through VPmessage, you connect a phone number to the WhatsApp Business Platform. This is different from the consumer WhatsApp or WhatsApp Business app — it is the official platform (API) that powers team inboxes and campaigns.
Before you begin
Prepare the following:
- A phone number you control that can receive a verification message or call.
- Your business details for the WhatsApp Business Account.
- Access to your Meta Business settings, or help from whoever manages them.
The exact verification steps and timelines are managed by WhatsApp and Meta and can change. For the current process and the status of your specific account, check your account in the CRM or contact support.
Numbers and migration
- A number used on the WhatsApp Business Platform generally cannot also be used in the consumer WhatsApp app at the same time.
- Migrating an existing number is possible in many cases. Whether chat history moves and how coexistence works depend on WhatsApp's current rules.
Because these details are account-specific, VPmessage does not quote fixed timelines here. Confirm your situation with support before you migrate a number you rely on.
After setup
Once your number is connected, head to Shared inbox basics to start handling conversations as a team.